Healthcare Leadership "Beyond the Whiteboard" with Geoffrey Smith
The Shift with Dr. Andrea Coyle
In this episode of The Shift, Dr. Andrea Coyle welcomes Geoffrey Smith, a healthcare industry veteran with a personal journey that reshaped his perspective on patient care. We delve into the transformative power of human connection in healthcare, highlighted by Geoff's experiences during his wife's battle with cancer. Geoff shares how witnessing the compassion of healthcare workers inspired him to focus on improving caregiver and patient experiences. We explore the critical role of employee engagement in delivering optimal patient outcomes and discuss the pressing issue of clinician burnout. Geoff emphasizes the importance of measuring engagement at the unit level to foster environments where healthcare professionals can thrive.
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